I hope that you are delighted with your order 👩🌾
However, if you are not entirely satisfied with your products purchased from Earthling & Equus you may return any item in its original, unused condition, with proof of purchase for a full refund or exchange within 14 business days from delivery (except in the case of damaged and faulty items – see below).
Please note that refunds exclude any initial delivery charge and gift wrap charge, if applicable (except in the case of damaged and faulty items – see below). Your rights under this Returns & Exchanges Policy are in addition to any rights or remedies you have under law, including the Australian Consumer Law.
We cannot accept returned goods that we reasonably believe have been used.
Refunds and Exchanges can take up to 14 business days to be processed after we receive your return. Refunds exclude any initial delivery charge and gift wrap charge (if applicable) and will be made against the original payment method used.
All offers including, (samples, gift sets and bags, full size product, discounts) are only offered free of charge when supplied with an authorised and fully completed purchase.
Any purchase that is cancelled and refunded, requires the customer to return the purchase including the free of charge item(s). Partially cancelled and refunded purchases require the customer to return the partially cancelled purchase including the free of charge item(s) if the final purchase amount is below the offer qualifier.
STEP 1. – Complete the Necessary Documentation
Please email admin(a)earthlingequus.com.au with your purchase order number, as we will use this as your proof of purchase. Please include the items you would like in your exchanged order. Please note that we cannot accept returned goods that we reasonably believe have been used.
STEP 2. – Return the Product
Goods must be returned to us in their original, unused condition within 14 working days of delivery. Please ensure that the returned parcel is properly sealed and indicate whether you require a refund, exchange or replacement and what product you want in your exchange.
STEP 3. – Processing the Refund
Refunds and exchanges will be processed within 14 business days of us receiving the item back. Exchanges will be sent via standard shipping. Please allow 7-10 business days for delivery once the request has been processed.
Exchanges will only be granted for items which are returned containing a minimum of 85% of the product within 14 days from delivery. Please note a refund will not be available.
We reserve the right to cancel any order due to unauthorised, altered or ineligible use of offer, and to modify or cancel any promotion due to system error or unforeseen problems. Other restrictions may apply.
Damaged / Faulty Items
If the goods you receive are damaged or faulty, we will be happy to exchange the items or offer you a refund. Please notify us immediately.
This policy is only applicable to purchases made online; we are unable to process returns for purchases made within a partnered retail location.